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ViaPads Terms of Service

Effective: 8/22/2026 · Version 1.1 Alpha

ViaPads Terms of Service Version 1.1 Alpha

Effective Date: August 22, 2026

Welcome to ViaPads.

Our mission is simple: to help people travel safely, sleep peacefully, and build meaningful community.

These Terms of Service ("Terms") explain the rules that govern your use of ViaPads. By creating an account, browsing listings, making reservations, offering accommodations, or otherwise using the ViaPads platform, you agree to these Terms.

If you do not agree with these Terms, please do not use ViaPads.

  1. Definitions

Throughout these Terms:

"ViaPads," "we," "our," and "us" refer to ViaPads Inc.

"Platform" refers to the ViaPads website, mobile applications, software, and related services.

"Traveler" means any user seeking accommodations or experiences.

"Host" means any user offering accommodations, parking, camping, experiences, or related services.

"Booking" means a confirmed reservation made through ViaPads.

"Content" includes listings, photographs, reviews, messages, text, videos, logos, and other material submitted through the platform.

  1. Eligibility

You must be at least 18 years old to use ViaPads.

By creating an account, you represent that:

• You are legally able to enter into contracts. • The information you provide is accurate. • You will keep your account information current. • You will comply with these Terms and all applicable laws.

We may refuse service or terminate accounts that do not meet these requirements.

  1. About ViaPads

ViaPads provides an online marketplace that connects travelers with hosts.

Except where expressly stated, ViaPads does not own, lease, inspect, operate, or control properties listed by hosts.

Each booking represents an agreement directly between the traveler and the host.

Although ViaPads offers tools designed to increase trust and safety, every traveler and host remains responsible for exercising reasonable judgment.

  1. Your Account

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

• Use your real identity. • Keep your password secure. • Notify us if you believe your account has been compromised. • Accept responsibility for activity occurring under your account.

You may not:

• Create accounts using false information. • Impersonate another person. • Share your account with others. • Circumvent account restrictions.

  1. Identity Verification

To improve safety, ViaPads may request identity verification at any time.

Verification methods may include:

• Government-issued identification • Selfie verification • Liveness verification • Phone verification • Email verification • Payment verification

Identity verification increases confidence but is not a guarantee of a person's character, behavior, or intentions.

Users remain responsible for exercising good judgment.

  1. Traveler Responsibilities

Travelers agree to:

• Read listings carefully before booking. • Respect property boundaries. • Follow all house rules. • Treat hosts, neighbors, and other travelers respectfully. • Leave accommodations reasonably clean. • Pay all required fees. • Accurately disclose the number of guests and vehicles. • Follow local laws.

Travelers are responsible for any damage they cause.

  1. Host Responsibilities

Hosts agree to:

• Accurately represent their listings. • Maintain current calendars. • Keep pricing current. • Honor confirmed reservations except during legitimate emergencies. • Maintain a reasonably safe environment. • Respond to guests promptly. • Comply with all applicable laws, zoning rules, HOA requirements, permits, and ordinances.

Hosts acknowledge that they—not ViaPads—are solely responsible for determining whether they may legally offer accommodations.

  1. Listings

Hosts are responsible for ensuring listings remain accurate.

Listings should accurately describe:

• Property type • Vehicle access • Dimensions • Amenities • Utility hookups • Restroom availability • Pets • Accessibility • Safety considerations • Check-in instructions

Misleading listings may be removed.

Repeated inaccuracies may result in account suspension.

  1. Pricing

Hosts determine their own pricing unless otherwise specified.

ViaPads may display:

• Nightly price • Cleaning fees • Platform fees • Taxes • Optional add-ons • Discounts • Promotional credits

The final price is shown before payment.

Once a booking is confirmed, pricing generally cannot be changed except where required by law or agreed upon by both parties.

  1. Payments

Payments are processed through secure third-party payment providers.

ViaPads does not store complete payment card numbers.

By making a booking you authorize payment for:

• Reservation charges • Applicable taxes • Platform fees • Approved add-ons • Damage claims when determined through established procedures

Hosts receive payouts according to ViaPads' payout schedule.

Payment providers may delay or hold funds to investigate fraud or disputes.

  1. Travel Credits

ViaPads may issue promotional credits or travel credits.

Unless otherwise required by law:

• Credits have no cash value. • Credits are non-transferable unless expressly stated. • Credits may expire. • Credits may be revoked if obtained through fraud or abuse.

  1. Cancellations

Cancellation policies are displayed before booking.

Different listings may have different cancellation terms.

Travelers are responsible for reviewing the applicable cancellation policy before confirming a reservation.

  1. Refunds

Refund eligibility depends on:

• The applicable cancellation policy. • Platform policies. • Applicable law. • Any documented travel issue.

Submitting a refund request does not guarantee approval.

  1. Safety

ViaPads strives to improve safety through features including identity verification, reviews, reporting tools, trust badges, secure payments, and community moderation.

These measures reduce—but do not eliminate—risk.

Users remain responsible for their own decisions.

Always use reasonable caution when meeting unfamiliar people or visiting unfamiliar places.

  1. Reviews

Reviews should be honest, respectful, and based upon genuine experiences.

Reviews may not:

• Contain threats. • Include hate speech. • Contain knowingly false information. • Reveal private information. • Be exchanged for payment. • Be used to extort another user.

ViaPads may remove reviews that violate these standards.

  1. Community Standards

Users must not:

• Harass others. • Discriminate. • Commit fraud. • Upload illegal content. • Circumvent the payment system. • Spam other users. • Misrepresent listings. • Attempt to manipulate ratings. • Interfere with platform security.

Violations may result in warnings, suspensions, or permanent removal.

  1. User Content

You retain ownership of the content you submit to ViaPads.

This includes:

• Listing descriptions • Photographs • Videos • Reviews • Messages • Profile information • Community posts • Event submissions • Comments • Recommendations

By posting content on ViaPads, you grant ViaPads a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, distribute, modify for formatting purposes, and use that content as reasonably necessary to operate, improve, and promote the platform.

You represent that:

• You own the content you submit or have permission to use it. • Your content does not violate another person's rights. • Your content does not violate any law.

You remain responsible for the content you publish.

  1. Intellectual Property

ViaPads owns all rights to:

• The ViaPads name • Logos • Branding • Software • Source code • Design elements • Original graphics • Original text • User interface designs • Features developed by ViaPads

Except where expressly permitted, you may not:

• Copy the platform. • Reverse engineer the software. • Reproduce our branding. • Use our trademarks without written permission.

Nothing in these Terms transfers ownership of ViaPads intellectual property to users.

  1. Artificial Intelligence

ViaPads may provide AI-powered features, including ViaGuide and other intelligent assistance tools.

AI-generated responses:

• May be incomplete. • May contain errors. • Should not be considered professional legal, financial, medical, or emergency advice.

Users remain responsible for their own decisions.

Do not rely solely on AI for decisions involving personal safety or emergencies.

  1. Third-Party Services

ViaPads integrates with third-party providers that may include:

• Payment processors • Mapping providers • Authentication providers • Calendar providers • Cloud hosting providers • Email services • SMS providers • Analytics services

These providers operate under their own terms and privacy policies.

ViaPads is not responsible for third-party services beyond our reasonable control.

  1. Prohibited Activities

Users may not:

• Break any law. • Use ViaPads for unlawful activity. • List property they do not have authority to offer. • Circumvent the payment system. • Attempt to book outside the platform after connecting through ViaPads. • Scrape platform data. • Introduce malware. • Attempt unauthorized access. • Interfere with platform security. • Upload malicious code. • Use automated bots without written permission. • Create fake accounts. • Manipulate reviews. • Misrepresent vehicles, accommodations, or identities.

ViaPads may investigate suspected violations and cooperate with law enforcement when appropriate.

  1. Suspension and Termination

We may suspend or terminate accounts if we reasonably believe a user:

• Violated these Terms. • Committed fraud. • Created safety risks. • Abused the platform. • Failed identity verification where required. • Violated applicable law.

Termination may occur immediately when necessary to protect users or the platform.

Termination does not eliminate obligations that arose before termination.

  1. Availability of the Platform

We work hard to keep ViaPads available and reliable.

However, we cannot guarantee uninterrupted operation.

The platform may occasionally experience:

• Maintenance • Updates • Technical failures • Network interruptions • Security events • Third-party outages

We may temporarily suspend services without prior notice when reasonably necessary.

  1. Disclaimer of Warranties

To the fullest extent permitted by law, ViaPads is provided "AS IS" and "AS AVAILABLE."

We do not guarantee:

• Continuous availability. • Error-free operation. • That every listing is accurate. • That every traveler or host will behave appropriately. • That every booking will be completed successfully.

Users accept the ordinary risks associated with travel and meeting other people.

  1. Limitation of Liability

To the maximum extent permitted by law, ViaPads, its owners, employees, contractors, affiliates, and partners shall not be liable for:

• Indirect damages. • Incidental damages. • Consequential damages. • Lost profits. • Lost income. • Emotional distress. • Property damage. • Personal injury arising from interactions between users. • Actions or omissions of travelers or hosts.

If ViaPads is found liable despite these limitations, our total liability shall not exceed the total amount of platform fees actually paid to ViaPads for the booking giving rise to the claim.

Some jurisdictions do not allow certain liability limitations. Those limitations apply only to the extent permitted by applicable law.

  1. Indemnification

You agree to defend, indemnify, and hold harmless ViaPads, its owners, employees, contractors, affiliates, licensors, and partners from claims, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from:

• Your use of the platform. • Your listings. • Your bookings. • Your content. • Your violation of these Terms. • Your violation of applicable law. • Your infringement of another person's rights.

  1. Force Majeure

ViaPads shall not be responsible for delays or failures resulting from events beyond our reasonable control, including:

• Natural disasters • Severe weather • War • Terrorism • Government actions • Epidemics or pandemics • Internet outages • Utility failures • Labor disputes • Cybersecurity incidents

  1. Changes to the Platform

We continually improve ViaPads.

We may add, modify, suspend, or discontinue features without prior notice.

We may also revise these Terms as the platform evolves.

When material changes are made, we will update the Effective Date and provide notice through the platform or by email when appropriate.

Continued use of ViaPads after changes become effective constitutes acceptance of the updated Terms.

  1. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

  1. Entire Agreement

These Terms, together with the Privacy Policy and any additional policies referenced on the platform, constitute the complete agreement between you and ViaPads regarding your use of the platform.

They supersede prior understandings relating to the platform.

  1. Contact Us

Questions regarding these Terms may be directed to:

ViaPads Inc.

Email: legal@viapads.com

Website: https://www.viapads.com

  1. Our Commitment

ViaPads was created with a simple belief:

Travel should feel safer. Communities should feel stronger. Technology should help people trust one another—not replace human kindness.

Thank you for helping us build a respectful community where travelers can rest peacefully and hosts can welcome others with confidence.

© ViaPads Inc. Version 1.1 Alpha