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ViaPads Privacy Policy

Effective: 8/22/2026 · Version 1.1 Alpha

ViaPads Privacy Policy Version 1.1 Alpha

Effective Date: August 22, 2026

Your privacy matters.

At ViaPads, we believe trust begins with transparency. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and the choices you have regarding your information.

By creating an account or using ViaPads, you agree to this Privacy Policy.

  1. Who We Are

ViaPads is an online marketplace that connects travelers with hosts offering overnight accommodations, parking spaces, camping opportunities, and related experiences.

This Privacy Policy applies to our website, mobile applications, and all services provided through the ViaPads platform.

  1. Information We Collect

Depending on how you use ViaPads, we may collect the following information.

Account Information

• Full name • Username • Email address • Telephone number • Date of birth (when required) • Password (stored securely in encrypted form)

Profile Information

You may choose to provide:

• Biography • Profile photo • Languages spoken • Vehicle information • Emergency contact (optional) • Accessibility preferences • Travel preferences

Host Information

Hosts may provide:

• Property location • Property description • Photos • Amenities • Availability • Pricing • Rules • Utility information • Check-in instructions • Business information where applicable

Traveler Information

Travelers may provide:

• Number of guests • Vehicle dimensions • Arrival time • Departure time • Special requests • Booking preferences

  1. Information Collected Automatically

When you use ViaPads we may automatically collect:

• Device type • Operating system • Browser type • IP address • Approximate location • Session activity • Referral source • Crash reports • Performance information • Log data

This information helps improve platform reliability and security.

  1. Location Information

If you choose to share your location, ViaPads may use it to:

• Show nearby listings • Improve map searches • Provide navigation assistance • Recommend nearby opportunities • Improve search results

Location sharing is optional and can generally be disabled through your device settings.

  1. Booking Information

When reservations are made we collect information such as:

• Reservation dates • Arrival window • Departure date • Listing booked • Add-ons selected • Booking history • Refund requests • Cancellation history • Travel Credits used • Communications relating to bookings

  1. Payment Information

Payments are securely processed by trusted third-party payment providers.

ViaPads does not store complete credit card numbers.

We may receive limited payment-related information including:

• Payment status • Transaction identifiers • Payment method type • Refund status • Payout status

  1. Communications

When you communicate through ViaPads we may collect:

• Messages • Customer support requests • Reviews • Ratings • Community posts • Event submissions • Feedback • Reports of safety concerns

These communications help us operate the platform and investigate disputes when necessary.

  1. ViaGuide

If you interact with ViaGuide or other AI-powered features, we may process your conversations to provide personalized assistance.

Examples include:

• Trip planning • Recommendations • Safety guidance • Local suggestions • Platform assistance

AI responses may be reviewed to improve service quality, investigate misuse, enhance safety, or improve future system performance.

Please do not share highly sensitive personal information through AI conversations.

  1. ViaCommunity

Information you intentionally publish through ViaCommunity may be visible to other users.

Examples include:

• Community posts • Meetups • Events • Volunteer opportunities • Skill sharing • Recommendations • Public profile information

You control the visibility of information you choose to make public.

  1. Information from Other Users

Other users may provide information about you including:

• Reviews • Ratings • Messages • Booking requests • Incident reports

We may use this information to operate the platform and improve safety.

  1. Information from Third Parties

We may receive information from trusted partners including:

• Identity verification providers • Payment processors • Fraud prevention providers • Mapping providers • Authentication services • Calendar integrations

We use this information only for purposes related to operating and improving ViaPads.

  1. How We Use Your Information

We use information to:

• Create your account. • Verify your identity. • Process reservations. • Complete payments. • Send confirmations. • Improve search results. • Match travelers with hosts. • Provide customer support. • Improve platform security. • Prevent fraud. • Detect abuse. • Personalize recommendations. • Operate ViaGuide. • Improve platform performance. • Comply with legal obligations.

We use only the information reasonably necessary to operate ViaPads and improve your experience.

  1. Cookies and Similar Technologies

ViaPads uses cookies and similar technologies to improve your experience.

These technologies help us:

• Keep you signed in. • Remember your preferences. • Maintain secure sessions. • Improve website performance. • Understand how users interact with the platform. • Detect fraud. • Measure platform reliability.

Most browsers allow you to manage or disable cookies. Some features of ViaPads may not function properly if cookies are disabled.

  1. Sharing Your Information

We do not sell your personal information.

We may share information only when reasonably necessary to operate the platform, including with:

• Payment processors • Identity verification providers • Cloud hosting providers • Mapping and navigation providers • Customer support providers • Email and SMS providers • Analytics providers • Fraud prevention services

These providers receive only the information necessary to perform their services and are expected to protect your information appropriately.

  1. Legal Requests

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law. • Respond to valid legal requests. • Protect the rights, property, or safety of ViaPads, our users, or others. • Investigate fraud. • Prevent illegal activity. • Enforce our Terms of Service.

Whenever legally permitted, we may notify affected users before responding to certain legal requests.

  1. Fraud Prevention and Security

Protecting our community is one of our highest priorities.

We may use automated systems and human review to detect:

• Fraud • Account abuse • Unauthorized access • Payment fraud • Identity theft • Suspicious booking activity • Platform manipulation

These measures help protect both travelers and hosts.

  1. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Operate the platform. • Complete reservations. • Process payments. • Resolve disputes. • Maintain financial records. • Comply with legal obligations. • Prevent fraud. • Enforce our agreements.

Retention periods vary depending on the type of information and applicable legal requirements.

When information is no longer required, we will delete or anonymize it where reasonably practical.

  1. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Access your personal information. • Correct inaccurate information. • Update your profile. • Download certain information. • Delete your account. • Request deletion of personal information where permitted by law. • Manage communication preferences. • Control public profile visibility.

Some information may be retained where required for legal, financial, tax, security, or fraud-prevention purposes.

  1. Account Deletion

If you choose to delete your ViaPads account:

• Your public profile will no longer be visible. • Future bookings will not be possible. • Some information may remain in backup systems for a limited period. • Certain records may be retained as required by law or to resolve disputes.

Reviews, transaction history, and records connected to completed bookings may continue to exist where necessary to preserve the integrity of the platform.

  1. Security

ViaPads uses commercially reasonable administrative, technical, and organizational safeguards designed to protect your information.

Examples include:

• Encrypted communications • Secure authentication • Access controls • Activity monitoring • Regular security improvements

No internet service can guarantee absolute security.

Users should also help protect their accounts by:

• Choosing strong passwords. • Keeping login credentials confidential. • Reporting suspicious activity immediately.

  1. International Users

ViaPads may be used by individuals located outside the United States.

By using the platform, you understand that your information may be processed and stored in countries where ViaPads or its service providers operate.

We take reasonable steps to protect information regardless of where it is processed.

  1. Children's Privacy

ViaPads is intended for adults.

Individuals under eighteen (18) years of age may not create an account.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take reasonable steps to remove that information.

  1. Business Transfers

If ViaPads is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, user information may be transferred as part of that transaction, subject to applicable law.

Any successor organization will remain responsible for honoring this Privacy Policy until it is updated.

  1. Changes to This Privacy Policy

As ViaPads evolves, we may update this Privacy Policy.

When significant changes are made, we will:

• Update the Effective Date. • Publish the revised policy on the platform. • Provide notice through the platform or by email when appropriate.

Continued use of ViaPads after changes become effective constitutes acceptance of the updated Privacy Policy.

  1. Contact Us

Questions regarding this Privacy Policy may be directed to:

ViaPads Inc.

Email: legal@viapads.com

Website: https://www.viapads.com

  1. Our Privacy Commitment

We believe privacy is an essential part of trust.

We collect only the information reasonably necessary to operate ViaPads, improve your experience, enhance safety, and build a reliable community for travelers and hosts.

We will never intentionally sell your personal information.

As ViaPads grows, we will continue working to earn your trust through transparency, thoughtful design, and responsible stewardship of your information.

Thank you for choosing ViaPads.

© ViaPads Inc. Version 1.1 Alpha