Policies
Cancellation Policy
Flexible, Moderate, and Firm cancellation policies are locked into each Booking so the rules do not change afterward.
2 min readBy ViaPads Team
Cancellation policies
Each Pad shows its cancellation policy before booking. The selected policy is saved with the Booking so later Pad edits do not change the Traveler’s terms.
Flexible
- Full refund until 1 day before check-in
- No refund after
Moderate
- Full refund until 7 days before check-in
- 50% refund until 1 day before check-in
- No refund after
Firm
- Full refund until 14 days before check-in
- 50% refund until 7 days before check-in
- No refund after
Host or ViaPads cancellations
If the Host or ViaPads cancels, the Traveler receives the full remaining Booking value back to the original tender.
How to cancel
- Go to Trips.
- Open the Booking.
- Choose Cancel booking.
- Review the refund due under the Booking’s locked-in terms.
- Confirm the cancellation.
Refunds restore the original tender. Card-funded value returns to the original payment method; Travel Credits used to pay return to Travel Credits.
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