Hosting safely

Safer hosting practices

• Review the Traveler profile — read the available profile, Setup, reviews, and Booking details before approving a Request to Stay.
• Clear rules — set expectations for quiet hours, pets, arrival, and Pad use.
• Good lighting and access — disclose hazards and make arrival instructions clear.
• Emergency information — provide accurate local and Property safety information where appropriate.
• Insurance and local rules — understand the coverage and requirements that apply to your Property.

Traveler identity verification is currently optional, so do not assume every Traveler has completed identity verification.

Communication

Keep Booking-related communication in ViaPads. Avoid moving payment or sensitive Booking arrangements off-platform.

Host trust signals

• Complete required Host identity verification.
• Keep Pad details accurate and current.
• Respond respectfully and promptly.
• Use reviews and ViaPads reporting tools responsibly.

For an immediate emergency, contact local emergency services. ViaSafe and the Resolution Center support different safety and post-Booking needs but do not replace emergency services.